From Dr Sharon Clark,
Chemring Energetics UK Ltd
(Chemring is a global business that specialises in the manufacture of high technology products and services to the aerospace, defence and security markets )
“Colin was quickly able to outline how he would satisfy our requirements and went on to produce a very professional, concise and easily understood statistics-based report. We needed this urgently and Colin turned it around very quickly for us. I would have no hesitation in recommending him for this type of work”
From Dr James Routh,
Group Business Development Director at Diploma PLC
(an international group of businesses supplying specialised technical products and services)
“We regularly call on Colin and Hardwick Consultants Ltd to resolve important and urgent quality and customer issues and also to ensure that our business processes are robust. His knowledge and experience is second to none and his style is pragmatic and direct. More importantly he gets results!”
From Russ Brown,
President, HKX, Inc., Seattle, Washington, USA
(The industry’s leading provider of auxiliary hydraulic kits for excavators)
“Our work with Colin Hardwick of Hardwick Consultants Ltd. aimed to reduce our Customer Complaint ratios by 50% over a nine month time frame. Every functional department in the company has an impact on customer satisfaction so existing processes had to be examined in detail to determine the root cause of customer complaints. Future performance objectives were developed and Improvement Teams were formed and trained in structured improvement tools and techniques.
Not only did Hardwick Consultants help us to achieve our goals, but they also assisted in improvements to our Sales and Engineering processes which has resulted in enhanced customer satisfaction and profitability improvement for our company.
What we most appreciated about working with Colin and Hardwick Consultants was the fact that they produced the desired results but also had a profound impact on the culture at our company”
From Rob Machray,
Engineering Director, Nuvia Ltd
(programme management, consultancy and radiological protection services to commercial clients, government bodies and international agencies)
“This is a short note to thank you for the excellent work you have completed recently for Nuvia Ltd in the field of nuclear quality systems. You took the initial work we had completed on our quality journey and moved process mapping and standard improvement teams forward in the business. Your approach was inclusive, professional, measured but firm and decisive. As such, you were able to help the management team take our team forward towards their quality improvement objectives this year. As is the case with these aspects – and our aim – the Nuvia team have now adopted these systems and are proceeding with improving them.
I expect we will work together again, you came highly recommended and we have been delighted by your work. Thank you.
Please feel free to use this feedback as an endorsement and the next time we need some professional quality support, a call to you will be at the top of our list”
From Andy Gordon
Safety and Assurance Director – Nuclear Rolls-Royce
(world-leader in nuclear submarine systems and support services incorporating design, procurement and operation)
“Colin can be relied upon to provide well informed and pragmatic solutions to a wide range of problems. He is skilled at taking on board the needs of the client and tailoring solutions accordingly”